• Determine Your Learning Style
• Intrinsic versus Extrinsic Motivation
• Learning Defined
• Self-Efficacy & Self-Determination
• Learning Styles
• Visual, Auditory, & Kinesthetic Learners
• Field Dependence & Independence
• Know How You Learn Best

• Choose a Perfect Place
• Work When You're at Your Best
• Schedule Time to Study
• Set Realistic Goals
• Avoid Distractions
• Monitor Your Study Sessions
• Take Care of Yourself
• Avoid Procrastination

• Learning Strategies
• The SQ3R Learning Strategy
• Note-Taking
• Memory Tricks
• References
• Multiple Choice Tests

Covers the dental team; discusses practice management and the practice mission statement; covers the qualifications and credentials of the dental assistant, certification, and continuing education.

Covers the legal and ethical issues and responsibilities of the office assistant; discusses dental jurisprudence and ethics, the state board of dental examiners, and the code of ethics; stresses the importance of an office manual.

Covers hazard communication and regulatory agency mandate; discusses the importance of complying with local, state, and federal regulations.

Covers marketing the practice and the key elements of dental marketing; discusses goal setting and achieving patient satisfaction.

Covers printed communications used in the dental office, including stationery, business cards, business letters, and cards as practice builders.

Covers business office equipment, including telephones, fax machines, photocopiers, and computers; discusses how to set up a conference call.

Covers the parts of speech including nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections.

Covers pronoun/antecedent agreement and pronoun usage; explains how pronouns are used in sentences; covers subject/verb agreement.

Covers fundamentals of written communication including using active versus passive voice, writing unified and coherent paragraphs, and writing topic sentences for paragraphs. Discusses common types of business communication including business letters and memorandums.

Covers dental nomenclature and related terminology; discusses dental arches, quadrants and sextants, tooth composition, types and functions of teeth, tooth identification, tooth surfaces and edges, and cavity classifications.

Covers charting the oral cavity; discusses completing the dental chart; tooth numbering systems, charting symbols and abbreviations, office systems and color charting, and charting terms and symbols; also covers the American Dental Association (ADA) coding system.

Covers patient records, diagnosis and treatment planning; discusses filing systems, types of patient records, and ownership of patient records; also discusses diagnosis, treatment planning and case prevention, radiation safety and pharmaceutical prescriptions.

Covers how computers are used in the office today, the different types of computers, and the parts of a computer system.

Covers the Internet, the World Wide Web (WWW), URLs, the different types of Internet connections, search engines, email, and other uses for the Internet.

Covers other types of office technology including office telephones, the different types of telephone calls, fax machines, photocopiers, multipurpose machines, transcribers, digital cameras, and wireless communication.

Covers scheduling patient appointments to optimize practice efficiency; explains how to schedule for the dentist's preference and how to schedule dental emergency patients and late patients.

Covers managing accounts payable; discusses understanding overhead, the office checking account, a bank statement, electronic funds and transfer systems; also covers payroll records and reporting procedures.

Covers employment opportunities for dental office assistants; discusses different types of employment, including the solo practice, group practice, managed care facility and specialty practice; offers tips for succeeding on job interviews; discusses other career opportunities in dentistry.

Discusses concepts of professional development including attitude, self-esteem, professional attire, business etiquette, verbal and nonverbal communication, introductions, time and stress management, and continuing education.

Discusses medicolegal ethics in healthcare; covers the code of ethics; discusses aspects pertaining to the healthcare record including the purpose of ownership, how to correct mistakes, the difference between privileged and nonprivileged information, and the importance of timeliness.