• Determine Your Learning Style
• Intrinsic versus Extrinsic Motivation
• Learning Defined
• Self-Efficacy & Self-Determination
• Learning Styles
• Visual, Auditory, & Kinesthetic Learners
• Field Dependence & Independence
• Know How You Learn Best

• Choose a Perfect Place
• Work When You're at Your Best
• Schedule Time to Study
• Set Realistic Goals
• Avoid Distractions
• Monitor Your Study Sessions
• Take Care of Yourself
• Avoid Procrastination

• Learning Strategies
• The SQ3R Learning Strategy
• Note-Taking
• Memory Tricks
• References
• Multiple Choice Tests

Explains how medical terms are constructed and analyzed to determine meaning; discusses types of medical terms including terms with no prefix and no root; explains the function of combining vowels and how terms are pluralized.

Covers the roots of each body system; explains the difference between anatomy and physiology; covers organ systems and common anatomical roots.

Covers general and adjectival suffixes and suffixes used to indicate pathologic conditions and diagnostic and surgical procedures.

Discusses how the body is organized into cavities; covers directional terminology.

Covers the anatomy and physiology of the skeletal system; describes the skeleton and joints; lists relevant word elements, terms, and abbreviations.

Covers the parts of speech including nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections.

Covers pronoun/antecedent agreement and pronoun usage; explains how pronouns are used in sentences; covers subject/verb agreement.

Covers fundamentals of written communication including using active versus passive voice, writing unified and coherent paragraphs, and writing topic sentences for paragraphs. Discusses common types of business communication including business letters and memorandums.

Covers the divisions and functions of the nervous system; discusses nerve cells and synapses; discusses the central nervous system (CNS) and the peripheral nervous system (PNS); lists relevant word elements, terms, and abbreviations.

Covers the eyes and the ears (sensory system); lists relevant word elements, terms, and abbreviations.

Covers the cardiovascular system; discusses the structure of the heart, the conduction system, blood pressure, heart sounds, blood vessels, and circulation; lists relevant word elements, terms, and abbreviations.

Covers how computers are used in the office today, the different types of computers, and the parts of a computer system.

Covers the Internet, the World Wide Web (WWW), URLs, the different types of Internet connections, search engines, email, and other uses for the internet.

Covers other types of office technology including office telephones, the different types of telephone calls, fax machines, photocopiers, multipurpose machines, transcribers, digital cameras, and wireless communication.

Covers the blood, immune and lymphatic systems; lists relevant word elements, terms, and abbreviations.

Covers the digestive system; discusses the oral cavity, pharynx, esophagus, stomach, small intestine, large intestine, accessory organs, and peritoneum; lists relevant word elements, terms, and abbreviations.

Covers the urinary and male reproductive system; lists relevant word elements, terms, and abbreviations.

Covers the duties of a medical office assistant; discusses the evolution of the profession and employment opportunities; lists a medical office assistant's job responsibilities; discusses personal qualifications and professionalism.

Covers the office receptionist's duties, including assisting patients with special needs and communicating with the medical staff and patients; discusses patient registration, the patient/practice information brochure, and the patient instruction form; explains how to direct patients and how to deal with emotional/psychological problems at the worksite.

Covers how to communicate effectively on the telephone; offers guidelines for using the telephone; discusses telephone equipment, telephone services, and telephone policies and procedures; explains how to coordinate telephone calls and messages, keep telephone message records, handle special telephone calls, and use telephone reference aids.

Covers medical records and medical record systems; offers instruction inf record-keeping and correcting a medical record; discusses the elements of a medical record; covers patient medical history, physician examination, the complexity of medical decision-making, progress or chart notes, abstracting from medical records, and the audit of medical records.

Covers written correspondence; discusses the equipment used for written correspondence and the standards for mailable communication; discusses letter styles and the parts of a letter; covers transcription and photocopying procedures.

Covers processing mail and telecommunications; discusses the U.S. Postal Service; covers handling incoming and outgoing mail and addressing envelopes for computerized mail; discusses electronic mail and facsimile communication.

Discusses concepts of professional development including attitude, self-esteem, professional attire, business etiquette, verbal and nonverbal communication, introductions, time and stress management, and continuing education.

Discusses medicolegal ethics in healthcare; covers the code of ethics; discusses aspects pertaining to the healthcare record including the purpose of ownership, how to correct mistakes, the difference between privileged and nonprivileged information, and the importance of timeliness.

Covers fees, credit, and collection; discusses the history of credit, the patient information form, fees, billing, credit, and collections.

Covers health insurance systems; discusses third-party payers, managed care plans, Medicaid, Medicare, TRICARE, CHAMPVA, state disability insurance, and workers' compensation; gives guidelines for handling insurance claims; discusses coding for professional services, diagnostic coding, and the health insurance claim form CMS-1500; explains how to trace insurance claims.

Covers banking; discusses banking transactions, checking accounts, bank deposits, automated teller machines, checkbook management, and bank statements.

Covers office managerial responsibilities; discusses the office manager, office guidebooks, office security, office supplies and office equipment; covers medical waste management and OSHA guidelines; discusses business travel and employer responsibilities.

Covers financial management of the medical practice; discusses computerized financial management, analyzing practice, productivity, accounts payable, and payroll.

Covers employment opportunities for the administrative medical office assistant; explains how to begin a job hunt; covers writing letters of introduction and resumes; gives pointers for succeeding on job interviews; discusses preparing for a performance evaluation.

• Job 1: Records Management - Organizing Work Files
• Job 2: Written Communication - Revising Patient Information Sheet
• Job 3: Records Management - Preparing New Patient Files
• Job 4: Computerized Scheduling - Blocking and Scheduling Patient Appointments
• Job 5: Appointments - Scheduling Telephone Appointments
• Job 6: Completion of Encounter Form
• Job 7: Transcription - SOAP Notes
• Job 8: Transcription - SOAP Notes and EEG
• Job 9: Appointments - Creating Appointment Patient List
• Job 10: Appointments - Preparing New Patient Appointments Schedule, Drafting Letter to Patients to Inform of New Doctors' Hours
• Job 11: Transcription - History and Physical Examination Record, Continuation Sheet
• Job 12: Research and Written Communication Skills - Researching Drug Information

• Job 13: Computerized Medical Insurance Billing - Preparing CMS-1500 Insurance Reimbursement Form
• Job 14: Insurance Claims - Preparing CMS-1500 Forms: Medical and Blue
• Job 15: Research and Written Communication Skills - Creating a Travel Itinerary
• Job 16: Transcription - Preparing Preoperative History and Physical Examination Report and Operative Report
• Job 17: Written Communication - Completing Finished Copy from Rough Draft
• Job 18: Communication Skills - Making a Referral to a Specialist
• Job 19: Administrative Procedures - Faxing a Referral
• Job 20: Transcription - Two History and Physical Examination Records
• Job 21: Transcription -Two Operative Reports
• Job 22: Scheduling - Appointment Requests

• Job 23: Computerized Medical Records Management - Input New Patient Records, Edit Patient Records, Prepare Reports
• Job 24: Records Management - Transcribing Emergency Patient Office Visit, Creating New Patient File, Completing Encounter Form
• Job 25: Employee Payroll - Completing Work Record, Preparing and Proving Totals on Payroll Register
• Job 26: Transcription - History and Physical Examination Record, Progress Notes, Letter
• Job 27: Transcription - Operative Reports
• Job 28: Transcription - Telephone Messages
• Job 29: Research - Researching Electronic Medical Records
• Job 30: Computerized Procedure Entry
• Job 31: Insurance Claims and Managed Care - Preparing CMS-1500 Forms: Medicare and Blue
• Job 32: Standard Precautions: Preparing Occupational Exposure Incident Report
• Job 33: Communications: Proofreading and Preparing Final Copies from Draft Copies: Discharge Summary and History and Physical Examination Record
• Job 34: Office Administration - Ordering Office Supplies and Preparing a Purchase Order
• Job 35: Coding - Diagnostic and Procedural Coding

Covers job-search correspondence including resumes and cover letters.

Discusses job-search techniques such as networking and using online employment search engines.

Discusses job interviews; explains how to dress for an interview, what to bring to an interview, what to expect during an interview; discusses common questions asked during an interview and how to follow up after an interview.