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Career Training Programs
Blackstone’s Medical Office Assistant Career Training Program teaches you how to run many aspects of a busy medical office. You will gain hands-on practice in coordinating patient schedules, using medical terminology, and managing tasks that make a medical office run smoothly. Graduates of Blackstone’s Medical Office Assistant program are qualified to sit for the National Certified Medical Office Assistant (NCMOA) exam administered by the National Center for Competency Testing (NCCT). Certification provides further assurance of skills and knowledge to employers.
- Prerequisite: High School or General Equivalency Diploma
- Study Method: E-books with online study guides and exams
- Program Length: Completion time ranges from 4-12 months, with students given the option of up to 18 months if needed. Students must satisfy all academic and financial obligations to graduate from their program.
After completing the Medical Office Assistant Career Training Program, students will be able to:
- To define and explain different learning styles and learning strategies.
- To identify the parts of a computer and explain how technology is used in the office.
- To identify common word elements in medical terms.
- To identify common medical terms related to the organization of the body and the various body systems.
- To analyze medical terms to determine their meaning.
- To identify the parts of speech, the parts of sentences, and sentence type.
- To demonstrate correct English usage by choosing the correct part of speech in a sentence.
- To evaluate written communications to identify problems and suggest solutions.
- To describe the duties of a medical office assistant.
- To identify the correct way to schedule appointments, interact with patients over the telephone, interact with patients in the reception area, register patients, file documents and records, and process mail in the medical office.
- To identify common health insurance systems used in the medical office.
- To explain the difference between a healthcare record and a medical report.
- To describe the medical office assistant’s role in managing prescriptions and prescription drugs.
- To evaluate resumes and cover letters to identify problems and offer solutions.
- To consider ways to proactively search for work as a healthcare professional.
Why Choose a Career as a Medical Office Assistant?
The expansion of the health services industry from technological advances in medicine and a growing and aging population will result in an increasing need for those who want to work as a medical office assistant.
The Occupational Outlook Handbook foresees the medical office assistant profession to be one of the fastest growing occupations through 2020.
Medical Office Assistant Job Duties
The job of a medical office assistant can be multifaceted depending on the size and location of the practice. In a small practice, the assistant may handle all administrative duties whereas in a larger practice, there may be more specialized administrative positions. Some of the duties of a medical office assistant include answering telephones; greeting patients; scheduling appointments, surgeries, and laboratory services; preparing new patient files; ordering office supplies; preparing purchase orders; handling billing and bookkeeping; preparing and filing medical insurance claims; and arranging for hospital admissions. The result of a trained, efficient, knowledgeable medical office assistant is a smooth, well-run medical practice.
Medical Office Assistant Job Opportunities
A medical office assistant will most likely secure employment in a physician’s office. Some will work in public and private hospitals and in offices of other health professionals, such as chiropractors and podiatrists. Other establishments that will hire a medical office assistant include outpatient care centers, public and private educational services, ambulatory healthcare services, state and local government agencies, medical and diagnostic laboratories, and nursing care facilities.
Service-oriented positions in the medical field continue to provide about half of the employment opportunities in the United States. People of all ages and men as well as women can train to become a medical office assistant. Rapid growth in the number of group practices, clinics, and other healthcare facilities will result in an increasing need of educated medical office assistants. In fact, employment for the medical office assistant profession is expected grow much faster than the average – 31 percent or more – for all occupations through the year 2020.
What You Can Earn as a Medical Office Assistant
As with many careers, the earning potential of a medical office assistant varies depending on factors such as experience, skills and geographic location. According to the U.S. Bureau of Labor Statistics, medical office assistants earned an average of $28,860 in 2010. Those working in general medical and surgical hospitals earned higher salaries over those working in other healthcare entities. Advancement opportunities for medial office assistants include becoming office managers or moving into administrative support occupations. With additional education, the opportunities are endless for a career in the medical office assistant field.
Our accredited online Medical Office Assistant Career Training Program prepares you for an entry-level position as a Medical Office Assistant in a medical office, clinic, or hospital.
View Curriculum Details
Unit I: Blackstone’s Skills for Success
Covers learning styles; instrinsic versus extrinsic motivation; self-efficacy and self-determination; visual, auditory, and kinesthetic learners; and field dependence versus field independence.
Covers study skills, including choosing a place to study; scheduling time, goal setting; monitoring your study sessions; and avoiding procrastination.
Covers learning strategies, including SQ3R; note-taking skills; memory tricks; references; and how to take multiple choice tests.
Unit II: Introduction to Computers, Keyboarding and Office Technology
Covers how computers are used in the office today, the different types of computers, and the parts of a computer system.
Covers basic keyboarding skills using Blackstone’s Online Typing Tutor.
Covers the Internet, the World Wide Web (WWW), URLs, the different types of Internet connections, search engines, email, and other uses for the Internet.
Covers other types of office technology, including office telephones and the different types of telephone calls; fax machines; photocopiers; multipurpose machines; transcribers; digital cameras; and wireless communication.
Unit III: Anatomy and Medical Terminology 1: An Introduction
Explains how medical terms are constructed and analyzed to determine meaning; discusses types of medical terms; explains the function of combining vowels and how terms are pluralized.
Covers prefixes relating to number, size, color, negation, position and direction, as well as those with the same meaning or opposite meaning.
Covers common roots and combining vowels as well as suffixes which indicate the word’s part of speech; also discusses suffixes related to pathologic conditions, diagnoses, and surgical incisions.
Introduces the body cavities, body planes, and directional terms.
Unit IV: Anatomy and Medical Terminology 2
Discusses the anatomy and physiology of the skeletal system, including the bones; the axial and appendicular skeletons; and the joints and ligaments; also provides a list of relevant medical terms.
Covers the muscular system, including the types of muscles and their functions, and related diseases and disorders; lists relevant medical terms.
Provides and overview of the integumentary system, including the skin, hair and nails; discusses diseases and disorders as well as lists relevant medical terms.
Covers the respiratory system—including the nose, pharynx and lungs—as well as diseases and disorders related to this system; lists relevant medical terms.
Unit V: English Usage and Written Communication
Covers the parts of speech, including nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections.
Covers the parts of a sentence, including the subject, predicate, direct and indirect objects, subject complements, phrases, and clauses.
Covers pronoun/antecedent agreement and pronoun usage; explains how pronouns are used in sentences; covers subject/verb agreement.
Covers sentence types and sentence punctuation.
Covers fundamentals of written communication, including using active versus passive voice, writing unified and coherent paragraphs, and writing topic sentences for paragraphs. Discusses common types of business communication, including business letters and memorandums.
Unit VI: Time & Stress Management
Discusses determining personal values through assessment activities and making decisions based on personal values.
Covers creating new habits and patterns of behaviour.
Explores setting realistic goals and objectives to achieve desirable outcomes.
Discusses prioritizing activities, projects and to-do items.
Covers effective planning and scheduling.
Explores how to analyze and deal with interruptions.
Introduces the use of daily TimeLogs.
Covers tips and tools to use in personal and work settings that assist with time management.
Explores how self-esteem influences productivity.
Provides tips for controlling stress at home and in the workplace.
Unit VII: Anatomy and Medical Terminology 3
Covers the cardiovascular system, including the structure of the heart, function of blood vessels, and related disorders and diseases; lists relevant medical terms.
Discusses the function and parts of the urinary system, including kidneys, ureters, bladder, and urethra; covers related diseases and disorders as well as medical terminology.
Introduces the digestive system, including the oral cavity, pharynx, esophagus, stomach, intestines, and accessory organs; covers related diseases and disorders as well as medical terminology.
Covers the peripheral and central nervous systems, their function, related diseases and disorders, and medical terminology.
Unit VIII: Anatomy and Medical Terminology 4
Discusses the glands that make up the endocrine system as well as related diseases and disorders; also lists relevant medical terms.
Provides an overview of the anatomy of both the eyes and the ears (the sensory system); covers related diseases and disorders as well as medical terminology.
Covers the blood, lymphatic, and immune systems and their functions; discusses relevant diseases and disorders as well as medical terminology.
Provides an overview of both the male and female reproductive systems; covers related diseases and disorders as well as medical terminology.
Unit IX: Administrative Medical Assisting 1
Examines learning styles, time-management strategies, problem-solving techniques, test-taking strategies, and other effective study skills.
Discusses the healthcare industry and the history of medicine; explains the role of the world healthcare organization; and describes the types of ambulatory care, doctors, medical practices, medical specialties, and various healthcare occupations.
Covers the medical assisting profession, including its history and considerations for choosing a position.
Explores professional behavior in the workplace, including confidentiality, goal setting, prioritizing, and teamwork.
Describes interpersonal skills, including verbal, nonverbal and transactional communication; explains defense mechanisms and the stages of grief; and covers ways to deal with conflict and overcome barriers to communication.
Discusses rights and duties as related to ethics, types of ethical problems and the process for making an ethical decision.
Examines medical professional liability, contracts, negligence, types of damages, the importance of informed consent, legal disclosures, physician licensing, and the Health Insurance Portability and Accountability Act (HIPAA).
Unit X: Administrative Medical Assisting 2
Covers computers in the medical office, file formats, networking, browsers, and computer security.
Describes proper telephone techniques, including how to hold a handset, using a pleasing telephone voice and being courteous; explains how to handle angry callers and those with complaints or emergencies; and discusses how to take a telephone message correctly.
Explains how to schedule appointments, including using appointment books and computerized appointment scheduling, offering choices to patients, and dealing with late patient arrivals.
Discusses patient reception and processing, including patient amenities, preparing for patient arrivals, methods of chart placement, and making patients feel comfortable.
Covers the office environment and daily operations, including actions to take before opening the office, patient traffic flow, operational expenses, the use of white noise, and safety precautions.
Provides an overview of written communications and mail processing, including business letters and faxes.
Explores medical records management, including ownership of records, subjective and objective information, correcting entries in a patient record, basic filing systems and color-coding of files, as well as preparing a patient’s medical record, informed consent form, or record release form.
Discusses health information management, including the characteristics of quality health data, concerns of quality assurance, HIPAA, the functions of the National Center for Health Statistics, total quality management, and the function of the Joint Commission on Accreditation of Healthcare Organizations.
Covers privacy in the physician’s office, including the rights of patients under the HIPAA Privacy Rule, incidental disclosure, and the role of the Notice of Privacy Practices.
Unit XI: Professional Development and Medicolegal Ethics
Discusses how to maintain a professional appearance through attire and good grooming habits, as well as attitude and self-esteem; covers verbal and nonverbal communication, proper introductions, and business etiquette.
Discusses medicolegal ethics in healthcare; covers the code of ethics; discusses aspects pertaining to the healthcare record including the purpose of ownership, how to correct mistakes, and the importance of timeliness.
Guides allied health students through the HIPAA guidelines, discussing the Privacy and Security Rules, Protected Health Information, access control, de-identified information, and work area security.
Unit XII: Administrative Medical Assisting 3
Introduces diagnostic coding and the ICD-9-CM manual, as well as the use of V and E codes.
Introduces procedural coding and the CPT-4 manual, as well as modifiers and assigning evaluation and management codes.
Covers the basics of health insurance, including types of insurance policies and classifications of insurance benefits; discusses other major third-party payors, types of fee schedules, and types of managed care options; and explains how to perform eligibility and verification of benefits and preauthorization procedures.
Introduces the CMS-1500 claim form, as well as methods of preventing claim rejections and checking the status of claims.
Covers professional fees, preparing monthly statements, accounts receivables procedures, processing credit balance and refunds, and using collection agencies.
Unit XIII: Administrative Medical Assisting 4
Introduces banking services and procedures, including types of bank accounts, requirements of a negotiable instrument, kinds of endorsements, writing checks for bill payment, preparing a bank deposit, and reconciling a bank statement.
Covers management of practice finances, including common bookkeeping systems, employment records required by the IRS, common periodic accounting reports, the W-4 form, setting a budget, maintaining petty cash funds, and processing employee payroll.
Describes medical practice management and human resources topics, including types of leaders, motivating employees, ways to prevent burnout, the interview process, mentoring, and conducting performance reviews and staff meetings.
Provides an overview of medical practice marketing, as well as tips for providing excellent customer service.
Explains common medical emergencies and the administrative medical assistant’s responsibilities in an emergency.
Examines job search methods, resumé and cover letter writing, the interview process, and starting a new job.
Unit XIV: Medical Office Practice 1
Introduces medical informatics, or the use of computers and computer information technology in health care, and issues related to the privacy and security of medical information.
Introduces the Medisoft environment and its terminology. Covers the use of MediSoft in the medical office, including relevant terminology, the use of various coding systems, the role of MediSoft in accounting, the claims submission process, and MediSoft’s various accounting reports.
Covers how to create, and edit scheduled visits, as well as how to check patients in, create lists and verify insurance information.
Introduces how to enter patient information within the Medisoft database.
Covers case information in MediSoft, as well as editing, saving and printing information.
Unit XV: Medical Office Practice 2
Describes transaction entry, including entering, editing and applying payments and charges. Also covers refunds and receipt management.
Explains the process of submitting electronic claims and the common health insurance plan varieties.
Discusses the different payment types and how a patient’s fee is calculated.
Covers the importance of reports and the various types used in a medical office.
Covers the various aspects of collection, including notices, laws, and types of payment.
Unit XVI: Medical Office Practice 3
Provides simulated practice in creating appointments and registering patients.
Provides simulated practice in claims, cases, and transactions.
Provides simulated practice in creating reports, collections, and letters to patients.
Summarizes the simulations completed in chapters 11 through 13 for a cumulative review.
Unit XVII: Creating an Effective Workplace Environment
Discusses the various types of knowledge, types of goals used in the workplace, different means of providing feedback, incentives common to the workplace, and the different roles exhibited in the workplace.
Explains techniques that promote effective nonverbal communication, listening and speaking. Explains proper technological communication techniques.
Explores the concept of culture, the importance of cultural diversity in the workplace, and overcoming barriers caused by diversity.
Covers attributes of successful teamwork, the role of the team leader, and overcoming barriers to effective teamwork.
Unit XVIII: How to Find a Job in Healthcare
Covers job-search correspondence, including resumes and cover letters.
Discusses job-search techniques such as networking and using online employment search engines.
Discusses job interviews; explains how to dress for an interview, what to bring to an interview, what to expect during an interview; discusses common questions asked during an interview and how to follow up after an interview
Our Medical Office Assistant program offers practical lessons in medical terminology and office procedures, including:
- Managing routine tasks in the front office
- Handling insurance claim forms
- Transferring medical documents into electronic form
- Handling billing and collections
- Completing medical documents and insurance forms
Complete our Medical Office Assistant Career Training Program – anytime, anywhere. Blackstone will provide you with the following tools for success:
- Comprehensive textbook and study guide materials
- 24/7 access to Blackstone’s Online Student Center
- Dedicated academic and customer support
- Additional online content and resources via Blackstone’s social media
*All Materials included in tuition price.*
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